Returnflows experienced a minor incident on May 20, 2026 affecting GLS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 09:35 AM UTC
Status: Investigating We are currently experiencing elevated error rates in generation of GLS Labels. We have informed GLS and we're actively investigating and monitoring the issue. We will provide updates as soon as more information becomes available. GLS has confirmed that its a issue with their Label Booking API. Affected components GLS (Partial outage)
- monitoring May 20, 2026, 09:38 AM UTC
Status: Monitoring Most labels are already passing. We will continue to monitor, and any failed labels will be automatically retried - customers will be notified once their label is ready. Affected components GLS (Degraded performance)
- resolved May 20, 2026, 09:41 AM UTC
Status: Resolved All labels have been retried and resent to customers. We are now seeing normal error rates on GLS. Affected components GLS (Operational)