Returnflows incident

SmartPack, Bug regarding cancelled/edited exchanges

Major Ongoing View vendor source →

Returnflows is currently experiencing a major incident affecting SmartPack, which began 4h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 09:50 AM UTC
Resolved
Ongoing
Duration
● 3h 41m
Detected by Pingoru
May 28, 2026, 09:50 AM UTC

Affected components

SmartPack

Update timeline

  1. identified May 28, 2026, 09:50 AM UTC

    Status: Identified SmartPack’s integration with Shopify currently has a bug in production affecting exchanges in the following scenarios: • Exchanges that are edited where the return contains an exchange both before and after edit • Exchanges that are cancelled and then recreated As a result, the exchange product(s) may incorrectly be marked as shipped and fulfilled in SmartPack, even though the items were never picked or packed. As a temporary workaround, we recommend adding the exchange product(s) directly to the order in SmartPack once the exchange is ready for shipment Affected components SmartPack (Degraded performance)