Returnflows incident

SmartPack, Bug regarding cancelled/edited exchanges

Minor Resolved View vendor source →

Returnflows experienced a minor incident on June 25, 2026 affecting SmartPack, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 05:30 PM UTC
Resolved
Jun 25, 2026, 05:30 PM UTC
Duration
—
Detected by Pingoru
Jun 25, 2026, 05:30 PM UTC

Affected components

SmartPack

Update timeline

  1. identified May 28, 2026, 09:50 AM UTC

    Status: Identified SmartPack’s integration with Shopify currently has a bug in production affecting exchanges in the following scenarios: • Exchanges that are edited where the return contains an exchange both before and after edit • Exchanges that are cancelled and then recreated As a result, the exchange product(s) may incorrectly be marked as shipped and fulfilled in SmartPack, even though the items were never picked or packed. As a temporary workaround, we recommend adding the exchange product(s) directly to the order in SmartPack once the exchange is ready for shipment Affected components SmartPack (Degraded performance)

  2. resolved Jun 25, 2026, 05:30 PM UTC

    Status: Resolved The issue has been resolved after a fix has been deployed by SmartPack. This means that exchanges either edited or cancelled and thereafter recreated will no longer be effected and will therefore be correctly stated as unfulfilled/unpacked in SmartPack. Affected components SmartPack (Operational)