Retool incident

Slow loading times for EU

Notice Resolved View vendor source →

Retool experienced a notice incident on May 14, 2024, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2024, 11:34 AM UTC
Resolved
May 14, 2024, 05:59 PM UTC
Duration
6h 24m
Detected by Pingoru
May 14, 2024, 11:34 AM UTC

Update timeline

  1. monitoring May 14, 2024, 11:34 AM UTC

    We have received reports of Retool cloud accounts experiencing slow load times through the app from EU based users. We have confirmed all Retool infrastructure is operating normally, and have seen that using a US VPN currently seems the best way to work around such networking issues.

  2. resolved May 14, 2024, 05:59 PM UTC

    This incident has been resolved.