Retool incident

Investigating reports of performance degradation during peak traffic hours

Minor Resolved View vendor source →

Retool experienced a minor incident on December 3, 2024 affecting Web Application and APIs and Resource Queries, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2024, 08:00 PM UTC
Resolved
Dec 05, 2024, 05:52 PM UTC
Duration
1d 21h
Detected by Pingoru
Dec 03, 2024, 08:00 PM UTC

Affected components

Web Application and APIsResource Queries

Update timeline

  1. investigating Dec 03, 2024, 08:00 PM UTC

    Investigation is under way for increased latencies during 6-9am PST hours for some customers. Further information will be shared once we verify a root cause. Components affected will be updated to reflect any ongoing performance degradations

  2. monitoring Dec 04, 2024, 05:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2024, 05:52 PM UTC

    This incident has been resolved.