Retool incident

Slack downtime possibly impacting Retool support services

Minor Resolved View vendor source →

Retool experienced a minor incident on February 26, 2025, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 06:37 PM UTC
Resolved
Feb 27, 2025, 01:00 AM UTC
Duration
6h 22m
Detected by Pingoru
Feb 26, 2025, 06:37 PM UTC

Update timeline

  1. investigating Feb 26, 2025, 06:35 PM UTC

    We are currently investigating the impact of an on-going slack incident on our support services.

  2. investigating Feb 26, 2025, 06:37 PM UTC

    Due to the ongoing slack api outage, our Support offering via slack (available to Enterprise customers with Premium Support) may be impacted. Replies may be intermittent during the outage. Please leverage https://help.retool.com and [email protected] as fallback contact channels in the meantime.

  3. resolved Feb 27, 2025, 01:00 AM UTC

    The slack incident has been resolved and Retool support via slack is now operational as normal.