Retool incident

Slack incident impacting slack-based support services

Minor Resolved View vendor source →

Retool experienced a minor incident on February 27, 2025, lasting 11h 49m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 03:09 AM UTC
Resolved
Feb 27, 2025, 02:58 PM UTC
Duration
11h 49m
Detected by Pingoru
Feb 27, 2025, 03:09 AM UTC

Update timeline

  1. identified Feb 27, 2025, 03:09 AM UTC

    A second slack incident may be impacting our Support offering via slack (available to Enterprise customers with Premium Support). Replies may be intermittent during the outage. Please leverage https://help.retool.com and [email protected] as fallback contact channels in the meantime.

  2. resolved Feb 27, 2025, 02:58 PM UTC

    The incident impacting the Slack Events API impacting accessibility of our Slack Support integration has been resolved from Slack's end, and full functionality has been restored.