Retool incident

Upstream email provider is down

Major Resolved View vendor source →

Retool experienced a major incident on May 31, 2024 affecting Email Server, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 07:57 AM UTC
Resolved
May 31, 2024, 08:49 AM UTC
Duration
51m
Detected by Pingoru
May 31, 2024, 07:57 AM UTC

Affected components

Email Server

Update timeline

  1. identified May 31, 2024, 08:30 AM UTC

    Our upstream email provider is having a major outage which impacts all outgoing Retool email (invites, password resets, etc...). We are closely monitoring progress.

  2. monitoring May 31, 2024, 08:38 AM UTC

    Our upstream provider is recovering and emails are successfully sending again.

  3. resolved May 31, 2024, 08:49 AM UTC

    This incident has been resolved.