Retool incident

Networking outage

Major Resolved View vendor source →

Retool experienced a major incident on August 2, 2024 affecting Infrastructure and Workflows and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2024, 11:15 PM UTC
Resolved
Aug 02, 2024, 11:34 PM UTC
Duration
18m
Detected by Pingoru
Aug 02, 2024, 11:15 PM UTC

Affected components

InfrastructureWorkflowsLicense serverEmail Server

Update timeline

  1. monitoring Aug 02, 2024, 11:15 PM UTC

    A configuration issue caused a networking outage that impacted critical retool components from 3:41 PST to 4:00 PST. Systems have recovered and we are actively monitoring.

  2. resolved Aug 02, 2024, 11:34 PM UTC

    The configuration change has been rolled back and systems are stable. Incident is resolved at this time.