Retool experienced a major incident on May 14, 2025 affecting Email Server, lasting 4h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Email Server
Update timeline
- identified May 14, 2025, 06:50 PM UTC
Platform features relying on email sending (invites, password reset etc) will be degraded until the outage is resolved Data connectors using the Retool Email resource type are NOT affected at this time. They should continue to be fully functional.
- resolved May 14, 2025, 10:56 PM UTC
Provider has fully recovered.