Retool incident

[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Major Resolved View vendor source →

Retool experienced a major incident on April 16, 2026 affecting Resource Queries, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 03:31 PM UTC
Resolved
Apr 16, 2026, 05:33 PM UTC
Duration
2h 1m
Detected by Pingoru
Apr 16, 2026, 03:31 PM UTC

Affected components

Resource Queries

Update timeline

  1. investigating Apr 16, 2026, 03:31 PM UTC

    We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

  2. resolved Apr 16, 2026, 05:33 PM UTC

    We are closing this incident as it has been identified as part of a larger issue. Please follow: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress.