Retention Science incident

Members portal pages loading slow

Resolved after 30 minutes, affecting Cortex Application (Main Dashboard) and Filtering and Segmentation Service and 1 more, on October 3, 2018.

resolved Oct 03, 2018, 07:02 PM UTC

We've identified the cause of the slowdowns and our engineering team is addressing the issue. Performance across all components is back to normal, and we will continue to monitor carefully.

Started
Oct 03, 2018, 06:32 PM UTC
Resolved
Oct 03, 2018, 07:02 PM UTC
Duration
30m
Detected by Pingoru
Oct 03, 2018, 06:32 PM UTC

Affected components

Cortex Application (Main Dashboard)Filtering and Segmentation ServiceCampaign Reporting and Analytics API

Update timeline

  1. investigating Oct 03, 2018, 06:32 PM UTC

    We are currently investigating an issue causing the management portal to have slower than normal response times. This affects the Cortex dashboard as well as analytics pages, which may suffer from degraded performance and load slowly. In most cases the portal is still operational, but you may encounter timeouts out on some requests. We apologize for this and are urgently investigating the issue.

  2. resolved Oct 03, 2018, 07:02 PM UTC

    We've identified the cause of the slowdowns and our engineering team is addressing the issue. Performance across all components is back to normal, and we will continue to monitor carefully.

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