Retention Science incident

Database Upgrade & Maintenance

Resolved after 1 hour 46 minutes, affecting Cortex Application (Main Dashboard) and Users API and 1 more, on November 4, 2018.

monitoring Nov 04, 2018, 04:46 PM UTC

We are performing database maintenance and upgrades. Scheduled sends during this period may be delayed up to 15 minutes. Any Users API calls will need to be retried. Imports will resume as normal post-upgrade.

Started
Nov 04, 2018, 04:46 PM UTC
Resolved
Nov 04, 2018, 06:32 PM UTC
Duration
1h 46m
Detected by Pingoru
Nov 04, 2018, 04:46 PM UTC

Affected components

Cortex Application (Main Dashboard)Users APISmart Blast / Promo Blast Sends API

Update timeline

  1. monitoring Nov 04, 2018, 04:46 PM UTC

    We are performing database maintenance and upgrades. Scheduled sends during this period may be delayed up to 15 minutes. Any Users API calls will need to be retried. Imports will resume as normal post-upgrade.

  2. resolved Nov 04, 2018, 06:32 PM UTC

    This incident has been resolved.

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