Retention Science incident

Database Connectivity Issues

Critical Vendor's status page →

Resolved after 40 minutes, affecting Cortex Application (Main Dashboard), on November 11, 2018.

monitoring Nov 11, 2018, 08:39 AM UTC

The database has been restored and the dashboard is now functional.

Started
Nov 11, 2018, 08:09 AM UTC
Resolved
Nov 11, 2018, 08:50 AM UTC
Duration
40m
Detected by Pingoru
Nov 11, 2018, 08:09 AM UTC

Affected components

Cortex Application (Main Dashboard)

Update timeline

  1. investigating Nov 11, 2018, 08:09 AM UTC

    We are looking into a database issue that is affecting the dashboard.

  2. identified Nov 11, 2018, 08:20 AM UTC

    We have identified the database outage and are working on restoring it.

  3. monitoring Nov 11, 2018, 08:39 AM UTC

    The database has been restored and the dashboard is now functional.

  4. resolved Nov 11, 2018, 08:50 AM UTC

    This incident has been resolved.

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