Retention Science incident

Network Issues

Resolved after 27 minutes, affecting Cortex Application (Main Dashboard) and Users API and 1 more, on February 14, 2019.

resolved Feb 14, 2019, 03:09 PM UTC

This incident has been resolved. Any pre-scheduled campaigns during the period of approximately 6:30 - 6:45 AM PST will continue to go out as expected, with up to 20 minute delay. Cortex dashboard is working as expected.

Started
Feb 14, 2019, 02:42 PM UTC
Resolved
Feb 14, 2019, 03:09 PM UTC
Duration
27m
Detected by Pingoru
Feb 14, 2019, 02:42 PM UTC

Affected components

Cortex Application (Main Dashboard)Users APISmart Blast / Promo Blast Sends APITransactional Sends APIData Imports ServiceCampaign Reporting and Analytics API

Update timeline

  1. investigating Feb 14, 2019, 02:42 PM UTC

    We are currently investigating a network issue affecting a subset of our services. Logging in to Cortex Dashboard as well as API calls may be affected. We will update as we identify the issue.

  2. resolved Feb 14, 2019, 03:09 PM UTC

    This incident has been resolved. Any pre-scheduled campaigns during the period of approximately 6:30 - 6:45 AM PST will continue to go out as expected, with up to 20 minute delay. Cortex dashboard is working as expected.

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