Retention Science incident

Report Builder errors

Resolved after 1 hour, affecting Campaign Reporting and Analytics API, on April 2, 2019.

resolved Apr 02, 2019, 06:50 PM UTC

The issues with Report Builder have been resolved, and exports are functional again. We apologize again for the issue, and please let [email protected] with any questions or additional issues.

Started
Apr 02, 2019, 05:50 PM UTC
Resolved
Apr 02, 2019, 06:50 PM UTC
Duration
1h
Detected by Pingoru
Apr 02, 2019, 05:50 PM UTC

Affected components

Campaign Reporting and Analytics API

Update timeline

  1. investigating Apr 02, 2019, 05:50 PM UTC

    Report Builder is currently experiencing errors, so you will not be able to export any reports. We will have a fix for this by early afternoon. We apologize for the issue. Please reach out to [email protected] with any questions.

  2. resolved Apr 02, 2019, 06:50 PM UTC

    The issues with Report Builder have been resolved, and exports are functional again. We apologize again for the issue, and please let [email protected] with any questions or additional issues.

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