Retention Science incident

Intermittent Cortex access issues

Resolved after 14 minutes, affecting Cortex Application (Main Dashboard), on November 26, 2019.

resolved Nov 26, 2019, 10:03 PM UTC

Access issues have been resolved. This was a temporary network issue, and additional monitoring checks have been added to several components of the system.

Started
Nov 26, 2019, 09:49 PM UTC
Resolved
Nov 26, 2019, 10:03 PM UTC
Duration
14m
Detected by Pingoru
Nov 26, 2019, 09:49 PM UTC

Affected components

Cortex Application (Main Dashboard)

Update timeline

  1. investigating Nov 26, 2019, 09:49 PM UTC

    We are experiencing intermittent issues with accessing the Cortex platform. You may see a 503 error when trying to access pages. The issue is currently under investigation and we'll have updates for you shortly.

  2. resolved Nov 26, 2019, 10:03 PM UTC

    Access issues have been resolved. This was a temporary network issue, and additional monitoring checks have been added to several components of the system.

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