Retention Science incident

Sporadic Error Appearing in Template Editor

Resolved after 23 hours 56 minutes, affecting Template Tools, on May 13, 2020.

resolved May 14, 2020, 07:05 PM UTC

May 14, 12:05 PDT Resolved - This issue is now resolved. May 13, 12:09 PDT Identified - We are seeing a sporadic error in the template editor stating "Errors on BEE Plugin configuration" which is preventing the editing and saving of templates. Logging out and logging back in is a simple workaround as a fix is being put into place. We have identified the source issue and will have it resolved shortly.

Started
May 13, 2020, 07:09 PM UTC
Resolved
May 14, 2020, 07:05 PM UTC
Duration
23h 56m
Detected by Pingoru
May 13, 2020, 07:09 PM UTC

Affected components

Template Tools

Update timeline

  1. identified May 13, 2020, 07:09 PM UTC

    We are seeing a sporadic error in the template editor stating "Errors on BEE Plugin configuration" which is preventing the editing and saving of templates. Logging out and logging back in is a simple workaround as a fix is being put into place. We have identified the source issue and will have it resolved shortly.

  2. resolved May 14, 2020, 07:05 PM UTC

    May 14, 12:05 PDT Resolved - This issue is now resolved. May 13, 12:09 PDT Identified - We are seeing a sporadic error in the template editor stating "Errors on BEE Plugin configuration" which is preventing the editing and saving of templates. Logging out and logging back in is a simple workaround as a fix is being put into place. We have identified the source issue and will have it resolved shortly.

  3. resolved May 14, 2020, 07:05 PM UTC

    This issue is now resolved.

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