Retention Science incident

Slow loading Cortex pages

Resolved after 42 minutes, affecting Cortex Application (Main Dashboard) and Filtering and Segmentation Service and 1 more, on June 19, 2020.

resolved Jun 19, 2020, 03:00 PM UTC

Jun 19, 08:00 PDT Resolved - This incident has been resolved. Jun 19, 07:18 PDT Investigating - We are currently investigating an issue causing slow loading pages or browser timeout errors for a subset of accounts. This may occur when accessing specific Cortex pages including the Smart Segments or during Email Creation.

Started
Jun 19, 2020, 02:18 PM UTC
Resolved
Jun 19, 2020, 03:00 PM UTC
Duration
42m
Detected by Pingoru
Jun 19, 2020, 02:18 PM UTC

Affected components

Cortex Application (Main Dashboard)Filtering and Segmentation ServiceTemplate Tools

Update timeline

  1. investigating Jun 19, 2020, 02:18 PM UTC

    We are currently investigating an issue causing slow loading pages or browser timeout errors for a subset of accounts. This may occur when accessing specific Cortex pages including the Smart Segments or during Email Creation.

  2. resolved Jun 19, 2020, 03:00 PM UTC

    Jun 19, 08:00 PDT Resolved - This incident has been resolved. Jun 19, 07:18 PDT Investigating - We are currently investigating an issue causing slow loading pages or browser timeout errors for a subset of accounts. This may occur when accessing specific Cortex pages including the Smart Segments or during Email Creation.

  3. resolved Jun 19, 2020, 03:00 PM UTC

    This incident has been resolved.

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