Retention Science incident

Issue Saving Segments

Resolved after 29 minutes, affecting Filtering and Segmentation Service, on July 21, 2020.

resolved Jul 21, 2020, 09:41 PM UTC

Jul 21, 14:41 PDT Resolved - This incident has been resolved. Jul 21, 14:11 PDT Investigating - We are currently experiencing an issue when trying to save segments. We are in the process of identifying the source issue and will send an update once we know more.

Started
Jul 21, 2020, 09:11 PM UTC
Resolved
Jul 21, 2020, 09:41 PM UTC
Duration
29m
Detected by Pingoru
Jul 21, 2020, 09:11 PM UTC

Affected components

Filtering and Segmentation Service

Update timeline

  1. investigating Jul 21, 2020, 09:11 PM UTC

    We are currently experiencing an issue when trying to save segments. We are in the process of identifying the source issue and will send an update once we know more.

  2. resolved Jul 21, 2020, 09:41 PM UTC

    Jul 21, 14:41 PDT Resolved - This incident has been resolved. Jul 21, 14:11 PDT Investigating - We are currently experiencing an issue when trying to save segments. We are in the process of identifying the source issue and will send an update once we know more.

  3. resolved Jul 21, 2020, 09:41 PM UTC

    This incident has been resolved.

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