Retention Science incident

Intermittent access to Cortex

Resolved after 1 hour 3 minutes, affecting Cortex Application (Main Dashboard), on July 22, 2020.

resolved Jul 22, 2020, 07:47 PM UTC

Jul 22, 12:47 PDT Resolved - This incident has been resolved and full access to Cortex has been restored Jul 22, 11:43 PDT Identified - We are experiencing intermittent issues with Cortex. Access to Cortex may be limited during this time. We have identified the source issue and expect a fix to be in place momentarily.

Started
Jul 22, 2020, 06:43 PM UTC
Resolved
Jul 22, 2020, 07:47 PM UTC
Duration
1h 3m
Detected by Pingoru
Jul 22, 2020, 06:43 PM UTC

Affected components

Cortex Application (Main Dashboard)

Update timeline

  1. identified Jul 22, 2020, 06:43 PM UTC

    We are experiencing intermittent issues with Cortex. Access to Cortex may be limited during this time. We have identified the source issue and expect a fix to be in place momentarily.

  2. resolved Jul 22, 2020, 07:47 PM UTC

    Jul 22, 12:47 PDT Resolved - This incident has been resolved and full access to Cortex has been restored Jul 22, 11:43 PDT Identified - We are experiencing intermittent issues with Cortex. Access to Cortex may be limited during this time. We have identified the source issue and expect a fix to be in place momentarily.

  3. resolved Jul 22, 2020, 07:47 PM UTC

    This incident has been resolved and full access to Cortex has been restored

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