Retention Science incident

Intermittent access to Cortex

Resolved after 38 minutes, affecting Cortex Application (Main Dashboard), on August 12, 2020.

resolved Aug 12, 2020, 06:53 PM UTC

Aug 12, 11:53 PDT Resolved - This issue is now resolved. Aug 12, 11:15 PDT Investigating - Some pages within Cortex are intermittently unavailable, but fortunately sends are not affected. We are investigating the issue and expect to have a fix in place soon.

Started
Aug 12, 2020, 06:15 PM UTC
Resolved
Aug 12, 2020, 06:53 PM UTC
Duration
38m
Detected by Pingoru
Aug 12, 2020, 06:15 PM UTC

Affected components

Cortex Application (Main Dashboard)

Update timeline

  1. investigating Aug 12, 2020, 06:15 PM UTC

    Some pages within Cortex are intermittently unavailable, but fortunately sends are not affected. We are investigating the issue and expect to have a fix in place soon.

  2. resolved Aug 12, 2020, 06:53 PM UTC

    Aug 12, 11:53 PDT Resolved - This issue is now resolved. Aug 12, 11:15 PDT Investigating - Some pages within Cortex are intermittently unavailable, but fortunately sends are not affected. We are investigating the issue and expect to have a fix in place soon.

  3. resolved Aug 12, 2020, 06:53 PM UTC

    This issue is now resolved.

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