Resolved after 10 hours 27 minutes, affecting Filtering and Segmentation Service and Campaign Reporting and Analytics API, on August 22, 2020.
Aug 22, 22:33 PDT Resolved - This incident has been resolved. Aug 22, 12:06 PDT Identified - We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.
Affected components
Update timeline
- identified Aug 22, 2020, 07:06 PM UTC
We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.
- resolved Aug 23, 2020, 05:33 AM UTC
Aug 22, 22:33 PDT Resolved - This incident has been resolved. Aug 22, 12:06 PDT Identified - We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.
- resolved Aug 23, 2020, 05:33 AM UTC
This incident has been resolved.
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