Resolved after 1 hour 56 minutes, affecting Filtering and Segmentation Service and Campaign Reporting and Analytics API, on September 4, 2020.
Sep 4, 12:01 PDT Resolved - This incident has been resolved. Sep 4, 10:05 PDT Identified - We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.
Affected components
Update timeline
- identified Sep 04, 2020, 05:05 PM UTC
We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.
- resolved Sep 04, 2020, 07:01 PM UTC
Sep 4, 12:01 PDT Resolved - This incident has been resolved. Sep 4, 10:05 PDT Identified - We've identified an issue causing degraded performance for some Cortex filters. This is causing Cortex sends and promo blasts to be delayed for a subset of clients. We are actively working with our database provider to resolve this as soon as possible. Analytics pages may also experience delayed metrics. Our metrics are regenerating and will be fully updated by end of day.
- resolved Sep 04, 2020, 07:01 PM UTC
This incident has been resolved.
Your product runs on more than Retention Science
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services