Resolved after 1 hour 5 minutes, affecting Smart Blast / Promo Blast Sends API and Filtering and Segmentation Service, on October 9, 2020.
This incident has been resolved. The scope of this issue affects Promo blasts that were scheduled between 4-6:30AM PST. Any blasts that may have been delayed have now been queued for sending.
Affected components
Update timeline
- investigating Oct 09, 2020, 12:51 PM UTC
We are investigating a network connectivity issue that is causing a delay in the send pipeline. Promo blasts scheduled are being processed but may experience delay until this issue has been resolved. We are actively working through this and will update as soon as we can.
- resolved Oct 09, 2020, 01:56 PM UTC
Oct 9, 06:56 PDT Resolved - This incident has been resolved. The scope of this issue affects Promo blasts that were scheduled between 4-6:30AM PST. Any blasts that may have been delayed have now been queued for sending. Oct 9, 05:51 PDT Investigating - We are investigating a network connectivity issue that is causing a delay in the send pipeline. Promo blasts scheduled are being processed but may experience delay until this issue has been resolved. We are actively working through this and will update as soon as we can.
- resolved Oct 09, 2020, 01:56 PM UTC
This incident has been resolved. The scope of this issue affects Promo blasts that were scheduled between 4-6:30AM PST. Any blasts that may have been delayed have now been queued for sending.
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