Retention Science incident
SMS - Webhooks for Shopify integration outage
Resolved after 1 day, affecting SMS, on October 13, 2020.
Oct 14, 10:02 PDT Resolved - This incident has been resolved. Oct 13, 09:23 PDT Investigating - We are experiencing an outage with our webhooks for the shopify integration specifically for SMS. Shopify webhooks for email are currently functioning as expected. We are working on a fix. This outage only impacts segmentation capabilities based on shopify attributes. It doesn't impact deliverability of automated or one time campaign sends or capturing leads through modals or any other list building flow.
Affected components
Update timeline
- investigating Oct 13, 2020, 04:23 PM UTC
We are experiencing an outage with our webhooks for the shopify integration specifically for SMS. Shopify webhooks for email are currently functioning as expected. We are working on a fix. This outage only impacts segmentation capabilities based on shopify attributes. It doesn't impact deliverability of automated or one time campaign sends or capturing leads through modals or any other list building flow.
- resolved Oct 14, 2020, 05:02 PM UTC
Oct 14, 10:02 PDT Resolved - This incident has been resolved. Oct 13, 09:23 PDT Investigating - We are experiencing an outage with our webhooks for the shopify integration specifically for SMS. Shopify webhooks for email are currently functioning as expected. We are working on a fix. This outage only impacts segmentation capabilities based on shopify attributes. It doesn't impact deliverability of automated or one time campaign sends or capturing leads through modals or any other list building flow.
- resolved Oct 14, 2020, 05:02 PM UTC
This incident has been resolved.
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