Retention Science incident
File Manager returns error when adding or updating an image
Resolved after 1 hour 31 minutes, affecting Template Tools, on November 2, 2020.
Nov 2, 11:23 PST Resolved - This incident has been resolved Nov 2, 09:51 PST Identified - When attempting to add or update an image in the template builder tool, the user is brought to the File Manager portion of the builder which throws an error. Attempting to retry results in the same error message being displayed. This does not affect email sends or reporting - only the ability to upload images when creating templates.
Affected components
Update timeline
- identified Nov 02, 2020, 05:51 PM UTC
When attempting to add or update an image in the template builder tool, the user is brought to the File Manager portion of the builder which throws an error. Attempting to retry results in the same error message being displayed. This does not affect email sends or reporting - only the ability to upload images when creating templates.
- resolved Nov 02, 2020, 07:23 PM UTC
Nov 2, 11:23 PST Resolved - This incident has been resolved Nov 2, 09:51 PST Identified - When attempting to add or update an image in the template builder tool, the user is brought to the File Manager portion of the builder which throws an error. Attempting to retry results in the same error message being displayed. This does not affect email sends or reporting - only the ability to upload images when creating templates.
- resolved Nov 02, 2020, 07:23 PM UTC
This incident has been resolved
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