Retention Science incident
Delayed sends for emails with greater than 5k recipients
Resolved after 30 minutes, affecting Smart Blast / Promo Blast Sends API, on December 18, 2020.
This issue has now been resolved. All backed up emails will begin sending and all remaining emails will go out as planned.
Affected components
Update timeline
- identified Dec 18, 2020, 07:27 PM UTC
We are experiencing an issue that is preventing emails from going out for list sizes greater than 5000 recipients. We have identified the issue and are currently working on a solution.
- resolved Dec 18, 2020, 07:58 PM UTC
Dec 18, 11:58 PST Resolved - This issue has now been resolved. All backed up emails will begin sending and all remaining emails will go out as planned. Dec 18, 11:27 PST Identified - We are experiencing an issue that is preventing emails from going out for list sizes greater than 5000 recipients. We have identified the issue and are currently working on a solution.
- resolved Dec 18, 2020, 07:58 PM UTC
This issue has now been resolved. All backed up emails will begin sending and all remaining emails will go out as planned.
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