Retention Science incident

Intermittent 502 errors for email clicks

Resolved after 1 hour 23 minutes, affecting Campaign Reporting and Analytics API, on June 2, 2021.

resolved Jun 02, 2021, 06:51 PM UTC

Jun 2, 11:51 PDT Resolved - This incident has now been resolved. Jun 2, 10:27 PDT Identified - We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted. Our team is pushing an update shortly.

Started
Jun 02, 2021, 05:27 PM UTC
Resolved
Jun 02, 2021, 06:51 PM UTC
Duration
1h 23m
Detected by Pingoru
Jun 02, 2021, 05:27 PM UTC

Affected components

Campaign Reporting and Analytics API

Update timeline

  1. identified Jun 02, 2021, 05:27 PM UTC

    We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted. Our team is pushing an update shortly.

  2. resolved Jun 02, 2021, 06:51 PM UTC

    Jun 2, 11:51 PDT Resolved - This incident has now been resolved. Jun 2, 10:27 PDT Identified - We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted. Our team is pushing an update shortly.

  3. resolved Jun 02, 2021, 06:51 PM UTC

    This incident has now been resolved.

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