Retention Science incident

Click/Open Data Missing in AI Stats

Resolved after 1 hour 29 minutes, affecting Reporting, on June 7, 2021.

resolved Jun 07, 2021, 06:12 PM UTC

A patch has been put into place and this incident is now resolved. It may take up to 24 hours for the system to update and reflect stats correctly.

Started
Jun 07, 2021, 04:42 PM UTC
Resolved
Jun 07, 2021, 06:12 PM UTC
Duration
1h 29m
Detected by Pingoru
Jun 07, 2021, 04:42 PM UTC

Affected components

Reporting

Update timeline

  1. identified Jun 07, 2021, 04:42 PM UTC

    Campaign performance metrics are temporarily missing for some accounts - our team is aware of the issue and will update with a resolution soon. Email sends are not impacted.

  2. resolved Jun 07, 2021, 06:12 PM UTC

    Jun 7, 11:12 PDT Resolved - A patch has been put into place and this incident is now resolved. It may take up to 24 hours for the system to update and reflect stats correctly. Jun 7, 09:42 PDT Identified - Campaign performance metrics are temporarily missing for some accounts - our team is aware of the issue and will update with a resolution soon. Email sends are not impacted.

  3. resolved Jun 07, 2021, 06:12 PM UTC

    A patch has been put into place and this incident is now resolved. It may take up to 24 hours for the system to update and reflect stats correctly.

Your product runs on more than Retention Science

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →