Resolved after 12 hours 45 minutes, affecting Cortex Application (Main Dashboard) and Users API and 1 more, on December 7, 2021.
This incidence has been resolved. All systems are back online and email sends will resume. Previously scheduled sends should be verified and rescheduled if needed.
Affected components
Update timeline
- monitoring Dec 07, 2021, 05:55 PM UTC
There is a widespread AWS outage affecting several components of Cortex. There may be issues loading pages, setting up emails, and sending campaigns during this time. We are monitoring the issue closely and will notify you when systems are back online.
- resolved Dec 08, 2021, 06:40 AM UTC
Dec 7, 22:40 PST Resolved - This incidence has been resolved. All systems are back online and email sends will resume. Previously scheduled sends should be verified and rescheduled if needed. Dec 7, 09:55 PST Monitoring - There is a widespread AWS outage affecting several components of Cortex. There may be issues loading pages, setting up emails, and sending campaigns during this time. We are monitoring the issue closely and will notify you when systems are back online.
- resolved Dec 08, 2021, 06:40 AM UTC
This incidence has been resolved. All systems are back online and email sends will resume. Previously scheduled sends should be verified and rescheduled if needed.
Your product runs on more than Retention Science
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services