Resideo experienced a major incident on December 3, 2024 affecting My Total Connect Comfort Application, lasting 6h 18m. The incident has been resolved; the full update timeline is below.
Affected components
My Total Connect Comfort Application
Update timeline
- investigating Dec 03, 2024, 05:18 PM UTC
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
- resolved Dec 03, 2024, 11:37 PM UTC
Systems are operational.