Resideo experienced a major incident on February 15, 2025 affecting My Total Connect Comfort Application and Resideo Smart Home and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
My Total Connect Comfort ApplicationResideo Smart HomeFirst Alert App
Update timeline
- investigating Feb 15, 2025, 12:36 AM UTC
First AlertApp, Resideo App, VX series devices: We are aware some of our customers are experiencing issues with our applications. Your device can still be used directly. We apologize for the inconvenience this may have caused.
- resolved Feb 15, 2025, 12:45 AM UTC
All services are running normally.