Resideo experienced a critical incident on April 29, 2025 affecting My Total Connect Comfort Application and Total Connect Comfort International Application, lasting 21h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 29, 2025, 12:35 PM UTC
We are aware some of our customers are experiencing login issues with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience experienced.
- monitoring Apr 29, 2025, 07:41 PM UTC
We are aware some of our customers are experiencing intermittent issues controlling their thermostats remotely with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience experienced.
- monitoring Apr 30, 2025, 06:23 AM UTC
Server under maintenance - Some users may experience temporary issues. We expect the access to return very soon.
- resolved Apr 30, 2025, 10:15 AM UTC
Service is Fully Operational - All services are running normally