Resideo experienced a minor incident on March 21, 2025 affecting AlarmNet 360, lasting 40d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2025, 08:45 PM UTC
PRODUCT ALERT: Peripheral Wireless Touchscreen (PROWLTOUCH & VISTAHTCHWLC) We are investigating an error reported by PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypad users pairing with PROA7 / PROA7PLUS / VISTAH3 panels. The PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypads may display a failure mode indicating 'Decryption Unsuccessful'. If this error occurs, the keypad will be unable to pair with the security panel and should be replaced. We are collecting more details for investigation and are actively working to resolve the issue. If you experience this situation, please contact support at 800-645-7492 to help further our investigation. We apologize to affected users for the inconvenience. ALL FUNCTIONALITY AT THE PRIMARY SECURITY PANEL, INCLUDING ALARM DELIVERY IS NOT IMPACTED.
- resolved May 01, 2025, 01:18 PM UTC
AN360 is operational.