Rentman incident

Rentman 4: Degraded performance

Resolved after 2 hours 2 minutes, affecting Rentman Application, on August 20, 2018.

resolved Aug 20, 2018, 11:42 AM UTC

We did not receive any more reports of problems, therefore we have marked this incident resolved.

Started
Aug 20, 2018, 09:40 AM UTC
Resolved
Aug 20, 2018, 11:42 AM UTC
Duration
2h 2m
Detected by Pingoru
Aug 20, 2018, 09:40 AM UTC

Affected components

Rentman Application

Update timeline

  1. investigating Aug 20, 2018, 09:40 AM UTC

    We have received reports of degraded performance of Rentman. This mainly affects the communication between users logged in the same environment, e.g. incorrect displaying of project locks and live updating of data changed by another user. We are currently investigating and will provide further updates when they are available

  2. monitoring Aug 20, 2018, 10:11 AM UTC

    We have implemented a solution to fix the problems and everything should be running as normal. Please refresh your browser to fetch the latest data you might have missed due to the problem. We are monitoring the issue and investigating the cause of this problem. If you are still experiencing problems, do not hesitate to get in touch: https://www.rentman.io/contact We apologize for any inconvenience caused by the degraded performance.

  3. resolved Aug 20, 2018, 11:42 AM UTC

    We did not receive any more reports of problems, therefore we have marked this incident resolved.

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