Rentman incident

Degraded performance in North & South America

Resolved after 1 hour 56 minutes, affecting Outbound Delivery and Rentman Application and 1 more, on December 15, 2021.

monitoring Dec 15, 2021, 04:52 PM UTC

Our email delivery provider is again fully operational. We are monitoring the situation.

Started
Dec 15, 2021, 03:56 PM UTC
Resolved
Dec 15, 2021, 05:53 PM UTC
Duration
1h 56m
Detected by Pingoru
Dec 15, 2021, 03:56 PM UTC

Affected components

Outbound DeliveryRentman ApplicationMailgun API

Update timeline

  1. identified Dec 15, 2021, 03:56 PM UTC

    We have received reports of degraded performance of Rentman. We have identified the problem at our server supplier and are rerouting traffic to stable servers.

  2. identified Dec 15, 2021, 03:57 PM UTC

    We have received reports of degraded performance of Rentman. We have identified the problem at our server supplier and are rerouting traffic to stable servers.

  3. monitoring Dec 15, 2021, 04:12 PM UTC

    We have rerouted the traffic from North & South America to stable servers and from first reports it looks like Rentman is operational again. We do see that our email delivery provider is still having degraded performance.

  4. monitoring Dec 15, 2021, 04:52 PM UTC

    Our email delivery provider is again fully operational. We are monitoring the situation.

  5. resolved Dec 15, 2021, 05:53 PM UTC

    This incident has been resolved

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