RelayPro Outage History

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RelayPro had 3 outages in the last 2 years totaling 8h 54m of downtime — averaging 0.1 incidents per month.

There were 3 RelayPro outages since December 9, 2025 totaling 8h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.relaypro.com

Minor August 13, 2026

Dashboard and Device Connectivity

Detected by Pingoru
Aug 13, 2026, 03:34 PM UTC
Resolved
Aug 13, 2026, 05:20 PM UTC
Duration
1h 45m
Affected: Relay DashboardRelay Product Functionality
Timeline · 5 updates
  1. investigating Aug 13, 2026, 04:20 PM UTC

    We are actively investigating an issue affecting access to Dash, as well as intermittent connectivity impact to Relay devices. Impact currently appears to be partial rather than widespread.

  2. identified Aug 13, 2026, 04:48 PM UTC

    We have identified the cause of the connectivity and performance issues and have implemented a fix for those issues. We are aware of and are continuing to investigate an issue impacting push notifications in the Relay app.

  3. monitoring Aug 13, 2026, 05:06 PM UTC

    We have identified and implemented a fix for all impacted customers to resolve the connectivity, dash, and push notification issues.

  4. monitoring Aug 13, 2026, 05:07 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2026, 05:38 PM UTC

    At this time we have not observed nor have we received reports of reoccurrence of this issue. This issue status has been updated to resolved. If you experience any issues please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Major May 21, 2026

Cellular Partner Outage

Detected by Pingoru
May 21, 2026, 04:19 PM UTC
Resolved
May 21, 2026, 08:09 PM UTC
Duration
3h 49m
Affected: Cellular Service
Timeline · 5 updates
  1. identified May 21, 2026, 04:19 PM UTC

    We have identified a service disruption with one of our cellular partners. Automatic failover to unaffected carriers is active and functioning as expected, minimizing impact for most customers. Our team is actively working with the affected partner toward full resolution. We will continue to post updates here as the situation develops. Thank you for your patience.

  2. identified May 21, 2026, 04:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 21, 2026, 04:36 PM UTC

    We are continuing to escalate this issue with our carrier partner.

  4. monitoring May 21, 2026, 07:32 PM UTC

    Our cellular partner has implemented a fix, and we are monitoring.

  5. resolved May 21, 2026, 08:09 PM UTC

    Thank you for your patience! We are seeing a full recovery after our carrier partner's fix. If you are still experiencing issues, please reach out to our Support team.

Read the full incident report →

Minor December 9, 2025

Degraded Performance

Detected by Pingoru
Dec 09, 2025, 03:57 PM UTC
Resolved
Dec 09, 2025, 07:16 PM UTC
Duration
3h 18m
Affected: Relay Product Functionality
Timeline · 4 updates
  1. investigating Dec 09, 2025, 03:57 PM UTC

    We are currently investigating a performance degradation issue in our production environment that may cause connectivity issues or system slowness. We apologize for the disruption and will continue to provide updates.

  2. investigating Dec 09, 2025, 04:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 09, 2025, 04:19 PM UTC

    A fix has been implemented, and we are monitoring for resolution.

  4. resolved Dec 09, 2025, 07:16 PM UTC

    Thank you for your patience. This issue has been resolved. If you receive any reports of devices experiencing one-way audio, please toggle 'Do Not Disturb' on and then back off. If you need further assistance, please don't hesitate to create a support ticket.

Read the full incident report →