RelayPro experienced a major incident on May 21, 2026 affecting Cellular Service, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 21, 2026, 04:19 PM UTC
We have identified a service disruption with one of our cellular partners. Automatic failover to unaffected carriers is active and functioning as expected, minimizing impact for most customers. Our team is actively working with the affected partner toward full resolution. We will continue to post updates here as the situation develops. Thank you for your patience.
- identified May 21, 2026, 04:20 PM UTC
We are continuing to work on a fix for this issue.
- identified May 21, 2026, 04:36 PM UTC
We are continuing to escalate this issue with our carrier partner.
- monitoring May 21, 2026, 07:32 PM UTC
Our cellular partner has implemented a fix, and we are monitoring.
- resolved May 21, 2026, 08:09 PM UTC
Thank you for your patience! We are seeing a full recovery after our carrier partner's fix. If you are still experiencing issues, please reach out to our Support team.