RelayPro experienced a minor incident on August 13, 2026 affecting Relay Dashboard and Relay Product Functionality, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 04:20 PM UTC
We are actively investigating an issue affecting access to Dash, as well as intermittent connectivity impact to Relay devices. Impact currently appears to be partial rather than widespread.
- identified Aug 13, 2026, 04:48 PM UTC
We have identified the cause of the connectivity and performance issues and have implemented a fix for those issues. We are aware of and are continuing to investigate an issue impacting push notifications in the Relay app.
- monitoring Aug 13, 2026, 05:06 PM UTC
We have identified and implemented a fix for all impacted customers to resolve the connectivity, dash, and push notification issues.
- monitoring Aug 13, 2026, 05:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 13, 2026, 05:38 PM UTC
At this time we have not observed nor have we received reports of reoccurrence of this issue. This issue status has been updated to resolved. If you experience any issues please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.