RelayPro experienced a minor incident on December 9, 2025 affecting Relay Product Functionality, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 03:57 PM UTC
We are currently investigating a performance degradation issue in our production environment that may cause connectivity issues or system slowness. We apologize for the disruption and will continue to provide updates.
- investigating Dec 09, 2025, 04:00 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 09, 2025, 04:19 PM UTC
A fix has been implemented, and we are monitoring for resolution.
- resolved Dec 09, 2025, 07:16 PM UTC
Thank you for your patience. This issue has been resolved. If you receive any reports of devices experiencing one-way audio, please toggle 'Do Not Disturb' on and then back off. If you need further assistance, please don't hesitate to create a support ticket.