RelayPro Outage History

RelayPro had 9 outages in the last 2 years totaling 49h 41m of downtime — averaging 0.4 incidents per month.

There were 9 RelayPro outages since June 5, 2024 totaling 49h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.relaypro.com

Minor December 9, 2025

Degraded Performance

Detected by Pingoru: Dec 09, 2025, 03:57 PM UTC
Resolved: Dec 09, 2025, 07:16 PM UTC
Duration: 3h 18m

Affected: Relay Product Functionality

Timeline · 4 updates

investigating Dec 09, 2025, 03:57 PM UTC

We are currently investigating a performance degradation issue in our production environment that may cause connectivity issues or system slowness. We apologize for the disruption and will continue to provide updates.
investigating Dec 09, 2025, 04:00 PM UTC

We are continuing to investigate this issue.
monitoring Dec 09, 2025, 04:19 PM UTC

A fix has been implemented, and we are monitoring for resolution.
resolved Dec 09, 2025, 07:16 PM UTC

Thank you for your patience. This issue has been resolved. If you receive any reports of devices experiencing one-way audio, please toggle 'Do Not Disturb' on and then back off. If you need further assistance, please don't hesitate to create a support ticket.

Read the full incident report →

Minor June 12, 2025

Relay Product Functionality

Detected by Pingoru: Jun 12, 2025, 07:25 PM UTC
Resolved: Jun 12, 2025, 09:23 PM UTC
Duration: 1h 57m

Affected: Relay Product Functionality

Timeline · 3 updates

investigating Jun 12, 2025, 07:25 PM UTC

We are currently investigating an issue related to a third-party outage that impacts TeamTranslate, Relay Assistant commands, and App notifications. Customers may experience intermittent disruption of these functions. During this time, customers are encouraged to utilize the Assistant button to manually toggle to other channels. We apologize for the inconvenience and will continue to provide updates as we know more.
monitoring Jun 12, 2025, 08:08 PM UTC

As of 3:50pm Eastern the issue related to a third-party outage that impacted TeamTranslate, Relay Assistant commands, and App notifications has been resolved and we will continue to monitor for any further issues. If you continue to experience issues please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.
resolved Jun 12, 2025, 09:23 PM UTC

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with TeamTranslate, Relay Assistant commands, or App notifications please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Minor June 11, 2025

Relay Device Functionality and Dashboard Performance Issues

Detected by Pingoru: Jun 11, 2025, 10:28 AM UTC
Resolved: Jun 11, 2025, 02:56 PM UTC
Duration: 4h 28m

Affected: Relay DashboardRelay Product Functionality

Timeline · 4 updates

identified Jun 12, 2025, 06:21 PM UTC

Our engineers have identified and are continuing to work toward a resolution to the issue affecting device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.
identified Jun 12, 2025, 06:21 PM UTC

Our engineers are currently working on a resolution targeting completion at 9:30am Eastern. We will continue to provide updates as we have them. We appreciate your patience and understanding.
monitoring Jun 12, 2025, 06:21 PM UTC

Our engineers have implemented a fix resolving the device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
resolved Jun 12, 2025, 06:21 PM UTC

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Relay device connectivity please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Major June 3, 2025

Dashboard and Device Connectivity

Detected by Pingoru: Jun 03, 2025, 02:41 PM UTC
Resolved: Jun 03, 2025, 05:56 PM UTC
Duration: 3h 15m

Affected: Relay DashboardCellular Service

Timeline · 5 updates

identified Jun 03, 2025, 02:41 PM UTC

Our engineers have identified and are continuing to work toward a resolution to the issue affecting Dashboard and device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.
monitoring Jun 03, 2025, 02:54 PM UTC

Our engineers have implemented a fix resolving the Dashboard and device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the Dashboard or your Relay connecting to the network please open a support ticket for assistance.
identified Jun 03, 2025, 03:54 PM UTC

While we are no longer receiving reports of incidents related to Dashboard and device connectivity, there are new reports of issues with utilizing the calling functionality at this time. Our engineers are currently working on a fix and we will provide updates as we have them.
monitoring Jun 03, 2025, 04:45 PM UTC

Our engineers have implemented a fix resolving the inability to use the calling feature. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the calling please open a support ticket for assistance.
resolved Jun 03, 2025, 05:56 PM UTC

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Dash connectivity, Relay device connectivity, or calling please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Minor March 30, 2025

Cellular Partner Degraded Performance

Detected by Pingoru: Mar 30, 2025, 11:40 PM UTC
Resolved: Mar 31, 2025, 12:21 PM UTC
Duration: 12h 40m

Affected: Cellular Service

Timeline · 4 updates

identified Mar 31, 2025, 01:25 AM UTC

One of our cellular partners has been identified as experiencing a disruption in service and failover to unaffected providers is working as expected. We are continuing to work toward a resolution and will continue to provide updates as we have them. We appreciate your patience and understanding.
identified Mar 31, 2025, 02:58 AM UTC

Our cellular partner is continuing to work to resolve a disruption in service. If your Relays are currently offline please ensure they remain off of the charger for approximately 5 minutes. If after that time they are still offline please press and hold the "-" button until the device states it is rebooting. The devices should come back online within approximately 5 minutes after the device has rebooted. If after performing those steps your Relays don't recover please contact support for further assistance. We appreciate your patience and understanding.
monitoring Mar 31, 2025, 08:42 AM UTC

Our partner carrier has implemented a fix resolving the cellular service degradation. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
resolved Mar 31, 2025, 12:21 PM UTC

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Minor December 17, 2024

Relay Assistant and Translation Delays

Detected by Pingoru: Dec 17, 2024, 08:30 PM UTC
Resolved: Dec 17, 2024, 08:30 PM UTC
Duration: 8s

Timeline · 4 updates

identified Dec 16, 2024, 03:17 PM UTC

Our engineers are continuing to work toward a resolution to the issue affecting the Relay Assistant and translation functionality resulting in delays in these requests completing. We will continue to provide updates as we have them. We appreciate your patience and understanding.
monitoring Dec 16, 2024, 08:18 PM UTC

Our engineers have implemented a solution. We will continue to monitor and provide updates as we have them. We appreciate your patience and understanding.
monitoring Jan 06, 2025, 07:02 PM UTC

This issue has been resolved. Please reach out to Support if you experience any further issues.
resolved Jan 06, 2025, 07:02 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 22, 2024

Dash Access Degraded performance

Detected by Pingoru: Oct 22, 2024, 09:20 PM UTC
Resolved: Oct 23, 2024, 08:20 PM UTC
Duration: 22h 59m

Affected: Relay Dashboard

Timeline · 6 updates

investigating Oct 22, 2024, 09:20 PM UTC

We are investigating reports of a partial outage to the Relay Dash and Account Portal at this time. Our engineers are working to investigate and identify the issue. We apologize for the inconvenience and will continue to update this incident as we know more.
identified Oct 22, 2024, 10:16 PM UTC

We have identified the cause of the degraded performance and are working to resolve it.
monitoring Oct 22, 2024, 11:17 PM UTC

A fix has been implemented and we are continuing to monitor Dash performance.
identified Oct 23, 2024, 03:05 PM UTC

Dash is experiencing degraded performance. We have identified the issue and are working towards a resolution.
monitoring Oct 23, 2024, 03:49 PM UTC

A fix has been implemented, and we are continuing to monitor Dash's performance.
resolved Oct 23, 2024, 08:20 PM UTC

This issue has been resolved

Read the full incident report →

Major October 22, 2024

Relay Dash Access Issues

Detected by Pingoru: Oct 22, 2024, 04:37 PM UTC
Resolved: Oct 22, 2024, 05:39 PM UTC
Duration: 1h 1m

Affected: Relay Dashboard

Timeline · 3 updates

investigating Oct 22, 2024, 04:37 PM UTC

We are investigating reports of a partial outage to the Relay Dash and Account Portal at this time. Our engineers are working to investigate and identify the issue. We apologize for the inconvenience and will continue to update this incident as we know more.
monitoring Oct 22, 2024, 05:08 PM UTC

Our engineers have implemented a fix to resolve the partial outage of the Relay Dash and Account Portal. We have verified this fix was successful and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please contact support for assistance.
resolved Oct 22, 2024, 05:39 PM UTC

At this time, we have not observed or received reports of the issue reoccurring. If you continue to have trouble with accessing Relay Dash or the Account Portal please contact support for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Notice June 5, 2024

Issues logging into Relay App and Dash

Detected by Pingoru: Jun 05, 2024, 02:29 PM UTC
Resolved: Jun 05, 2024, 02:29 PM UTC
Duration: —

Affected: Relay Website

Timeline · 1 update

resolved Jun 05, 2024, 02:29 PM UTC

Between 9:15 - 9:46 AM EST, we noticed an uptick in failed login attempts via Dash and App. We quickly investigated the issue and corrected the root cause. We apologize for any inconvenience. Don't hesitate to contact Relay Support at [email protected] if you have any further questions.

Read the full incident report →