RelayPro experienced a major incident on June 3, 2025 affecting Relay Dashboard and Cellular Service, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2025, 02:41 PM UTC
Our engineers have identified and are continuing to work toward a resolution to the issue affecting Dashboard and device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.
- monitoring Jun 03, 2025, 02:54 PM UTC
Our engineers have implemented a fix resolving the Dashboard and device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the Dashboard or your Relay connecting to the network please open a support ticket for assistance.
- identified Jun 03, 2025, 03:54 PM UTC
While we are no longer receiving reports of incidents related to Dashboard and device connectivity, there are new reports of issues with utilizing the calling functionality at this time. Our engineers are currently working on a fix and we will provide updates as we have them.
- monitoring Jun 03, 2025, 04:45 PM UTC
Our engineers have implemented a fix resolving the inability to use the calling feature. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the calling please open a support ticket for assistance.
- resolved Jun 03, 2025, 05:56 PM UTC
At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Dash connectivity, Relay device connectivity, or calling please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.