RelayPro incident
Relay Device Functionality and Dashboard Performance Issues
RelayPro experienced a minor incident on June 11, 2025 affecting Relay Dashboard and Relay Product Functionality, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:21 PM UTC
Our engineers have identified and are continuing to work toward a resolution to the issue affecting device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.
- identified Jun 12, 2025, 06:21 PM UTC
Our engineers are currently working on a resolution targeting completion at 9:30am Eastern. We will continue to provide updates as we have them. We appreciate your patience and understanding.
- monitoring Jun 12, 2025, 06:21 PM UTC
Our engineers have implemented a fix resolving the device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
- resolved Jun 12, 2025, 06:21 PM UTC
At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Relay device connectivity please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.