RelayPro Outage History

RelayPro had 4 outages in the last 2 years totaling 12h 59m of downtime — averaging 0.2 incidents per month.

There were 4 RelayPro outages since June 3, 2025 totaling 12h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.relaypro.com

Minor December 9, 2025

Degraded Performance

Detected by Pingoru: Dec 09, 2025, 03:57 PM UTC
Resolved: Dec 09, 2025, 07:16 PM UTC
Duration: 3h 18m

Affected: Relay Product Functionality

Timeline · 4 updates

investigating Dec 09, 2025, 03:57 PM UTC

We are currently investigating a performance degradation issue in our production environment that may cause connectivity issues or system slowness. We apologize for the disruption and will continue to provide updates.
investigating Dec 09, 2025, 04:00 PM UTC

We are continuing to investigate this issue.
monitoring Dec 09, 2025, 04:19 PM UTC

A fix has been implemented, and we are monitoring for resolution.
resolved Dec 09, 2025, 07:16 PM UTC

Thank you for your patience. This issue has been resolved. If you receive any reports of devices experiencing one-way audio, please toggle 'Do Not Disturb' on and then back off. If you need further assistance, please don't hesitate to create a support ticket.

Read the full incident report →

Minor June 12, 2025

Relay Product Functionality

Detected by Pingoru: Jun 12, 2025, 07:25 PM UTC
Resolved: Jun 12, 2025, 09:23 PM UTC
Duration: 1h 57m

Affected: Relay Product Functionality

Timeline · 3 updates

investigating Jun 12, 2025, 07:25 PM UTC

We are currently investigating an issue related to a third-party outage that impacts TeamTranslate, Relay Assistant commands, and App notifications. Customers may experience intermittent disruption of these functions. During this time, customers are encouraged to utilize the Assistant button to manually toggle to other channels. We apologize for the inconvenience and will continue to provide updates as we know more.
monitoring Jun 12, 2025, 08:08 PM UTC

As of 3:50pm Eastern the issue related to a third-party outage that impacted TeamTranslate, Relay Assistant commands, and App notifications has been resolved and we will continue to monitor for any further issues. If you continue to experience issues please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.
resolved Jun 12, 2025, 09:23 PM UTC

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with TeamTranslate, Relay Assistant commands, or App notifications please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Minor June 11, 2025

Relay Device Functionality and Dashboard Performance Issues

Detected by Pingoru: Jun 11, 2025, 10:28 AM UTC
Resolved: Jun 11, 2025, 02:56 PM UTC
Duration: 4h 28m

Affected: Relay DashboardRelay Product Functionality

Timeline · 4 updates

identified Jun 12, 2025, 06:21 PM UTC

Our engineers have identified and are continuing to work toward a resolution to the issue affecting device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.
identified Jun 12, 2025, 06:21 PM UTC

Our engineers are currently working on a resolution targeting completion at 9:30am Eastern. We will continue to provide updates as we have them. We appreciate your patience and understanding.
monitoring Jun 12, 2025, 06:21 PM UTC

Our engineers have implemented a fix resolving the device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
resolved Jun 12, 2025, 06:21 PM UTC

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Relay device connectivity please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →

Major June 3, 2025

Dashboard and Device Connectivity

Detected by Pingoru: Jun 03, 2025, 02:41 PM UTC
Resolved: Jun 03, 2025, 05:56 PM UTC
Duration: 3h 15m

Affected: Relay DashboardCellular Service

Timeline · 5 updates

identified Jun 03, 2025, 02:41 PM UTC

Our engineers have identified and are continuing to work toward a resolution to the issue affecting Dashboard and device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.
monitoring Jun 03, 2025, 02:54 PM UTC

Our engineers have implemented a fix resolving the Dashboard and device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the Dashboard or your Relay connecting to the network please open a support ticket for assistance.
identified Jun 03, 2025, 03:54 PM UTC

While we are no longer receiving reports of incidents related to Dashboard and device connectivity, there are new reports of issues with utilizing the calling functionality at this time. Our engineers are currently working on a fix and we will provide updates as we have them.
monitoring Jun 03, 2025, 04:45 PM UTC

Our engineers have implemented a fix resolving the inability to use the calling feature. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with the calling please open a support ticket for assistance.
resolved Jun 03, 2025, 05:56 PM UTC

At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Dash connectivity, Relay device connectivity, or calling please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.

Read the full incident report →