RelayPro Outage History
RelayPro is up right nowPingoru has recorded 37 incidents for RelayPro: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 4 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Minor August 13, 2026 Dashboard and Device Connectivity 1h 45m Relay Dashboard, Relay Product Functionality
Started Aug 13, 2026, 03:34 PM UTC· resolved Aug 13, 2026, 05:20 PM UTC
- investigating Aug 13, 2026, 04:20 PM UTC
We are actively investigating an issue affecting access to Dash, as well as intermittent connectivity impact to Relay devices. Impact currently appears to be partial rather than widespread.
- identified Aug 13, 2026, 04:48 PM UTC
We have identified the cause of the connectivity and performance issues and have implemented a fix for those issues. We are aware of and are continuing to investigate an issue impacting push notifications in the Relay app.
- monitoring Aug 13, 2026, 05:06 PM UTC
We have identified and implemented a fix for all impacted customers to resolve the connectivity, dash, and push notification issues.
- monitoring Aug 13, 2026, 05:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 13, 2026, 05:38 PM UTC
At this time we have not observed nor have we received reports of reoccurrence of this issue. This issue status has been updated to resolved. If you experience any issues please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.
Major May 21, 2026 Cellular Partner Outage 3h 49m Cellular Service
Started May 21, 2026, 04:19 PM UTC· resolved May 21, 2026, 08:09 PM UTC
- identified May 21, 2026, 04:19 PM UTC
We have identified a service disruption with one of our cellular partners. Automatic failover to unaffected carriers is active and functioning as expected, minimizing impact for most customers. Our team is actively working with the affected partner toward full resolution. We will continue to post updates here as the situation develops. Thank you for your patience.
- identified May 21, 2026, 04:20 PM UTC
We are continuing to work on a fix for this issue.
- identified May 21, 2026, 04:36 PM UTC
We are continuing to escalate this issue with our carrier partner.
- monitoring May 21, 2026, 07:32 PM UTC
Our cellular partner has implemented a fix, and we are monitoring.
- resolved May 21, 2026, 08:09 PM UTC
Thank you for your patience! We are seeing a full recovery after our carrier partner's fix. If you are still experiencing issues, please reach out to our Support team.
Minor December 9, 2025 Degraded Performance 3h 18m Relay Product Functionality
Started Dec 09, 2025, 03:57 PM UTC· resolved Dec 09, 2025, 07:16 PM UTC
- investigating Dec 09, 2025, 03:57 PM UTC
We are currently investigating a performance degradation issue in our production environment that may cause connectivity issues or system slowness. We apologize for the disruption and will continue to provide updates.
- investigating Dec 09, 2025, 04:00 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 09, 2025, 04:19 PM UTC
A fix has been implemented, and we are monitoring for resolution.
- resolved Dec 09, 2025, 07:16 PM UTC
Thank you for your patience. This issue has been resolved. If you receive any reports of devices experiencing one-way audio, please toggle 'Do Not Disturb' on and then back off. If you need further assistance, please don't hesitate to create a support ticket.
Minor June 12, 2025 Relay Product Functionality 1h 57m Relay Product Functionality
Started Jun 12, 2025, 07:25 PM UTC· resolved Jun 12, 2025, 09:23 PM UTC
- investigating Jun 12, 2025, 07:25 PM UTC
We are currently investigating an issue related to a third-party outage that impacts TeamTranslate, Relay Assistant commands, and App notifications. Customers may experience intermittent disruption of these functions. During this time, customers are encouraged to utilize the Assistant button to manually toggle to other channels. We apologize for the inconvenience and will continue to provide updates as we know more.
- monitoring Jun 12, 2025, 08:08 PM UTC
As of 3:50pm Eastern the issue related to a third-party outage that impacted TeamTranslate, Relay Assistant commands, and App notifications has been resolved and we will continue to monitor for any further issues. If you continue to experience issues please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.
- resolved Jun 12, 2025, 09:23 PM UTC
At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with TeamTranslate, Relay Assistant commands, or App notifications please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.
Minor June 11, 2025 Relay Device Functionality and Dashboard Performance Issues 4h 28m Relay Dashboard, Relay Product Functionality
Started Jun 11, 2025, 10:28 AM UTC· resolved Jun 11, 2025, 02:56 PM UTC
- identified Jun 12, 2025, 06:21 PM UTC
Our engineers have identified and are continuing to work toward a resolution to the issue affecting device connectivity. We will continue to provide updates as we have them. We appreciate your patience and understanding.
- identified Jun 12, 2025, 06:21 PM UTC
Our engineers are currently working on a resolution targeting completion at 9:30am Eastern. We will continue to provide updates as we have them. We appreciate your patience and understanding.
- monitoring Jun 12, 2025, 06:21 PM UTC
Our engineers have implemented a fix resolving the device connectivity outage. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
- resolved Jun 12, 2025, 06:21 PM UTC
At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with Relay device connectivity please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.
Minor March 30, 2025 Cellular Partner Degraded Performance 12h 40m Cellular Service
Started Mar 30, 2025, 11:40 PM UTC· resolved Mar 31, 2025, 12:21 PM UTC
- identified Mar 31, 2025, 01:25 AM UTC
One of our cellular partners has been identified as experiencing a disruption in service and failover to unaffected providers is working as expected. We are continuing to work toward a resolution and will continue to provide updates as we have them. We appreciate your patience and understanding.
- identified Mar 31, 2025, 02:58 AM UTC
Our cellular partner is continuing to work to resolve a disruption in service. If your Relays are currently offline please ensure they remain off of the charger for approximately 5 minutes. If after that time they are still offline please press and hold the "-" button until the device states it is rebooting. The devices should come back online within approximately 5 minutes after the device has rebooted. If after performing those steps your Relays don't recover please contact support for further assistance. We appreciate your patience and understanding.
- monitoring Mar 31, 2025, 08:42 AM UTC
Our partner carrier has implemented a fix resolving the cellular service degradation. We are seeing service restoring and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance.
- resolved Mar 31, 2025, 12:21 PM UTC
At this time we have not observed nor have we received reports of reoccurrence of the issue. This issue status has been updated to resolved. If you continue to have trouble with your Relay connecting to the network please open a support ticket for assistance. We appreciate your patience and understanding and apologize for the inconvenience.
Minor December 16, 2024 Relay Assistant and Translation Delays 1d 5h
Started Dec 16, 2024, 03:17 PM UTC· resolved Dec 17, 2024, 08:30 PM UTC
- identified Dec 16, 2024, 03:17 PM UTC
Our engineers are continuing to work toward a resolution to the issue affecting the Relay Assistant and translation functionality resulting in delays in these requests completing. We will continue to provide updates as we have them. We appreciate your patience and understanding.
- monitoring Dec 16, 2024, 08:18 PM UTC
Our engineers have implemented a solution. We will continue to monitor and provide updates as we have them. We appreciate your patience and understanding.
- monitoring Jan 06, 2025, 07:02 PM UTC
This issue has been resolved. Please reach out to Support if you experience any further issues.
- resolved Jan 06, 2025, 07:02 PM UTC
This incident has been resolved.
Minor October 22, 2024 Dash Access Degraded performance 22h 59m Relay Dashboard
Started Oct 22, 2024, 09:20 PM UTC· resolved Oct 23, 2024, 08:20 PM UTC
- investigating Oct 22, 2024, 09:20 PM UTC
We are investigating reports of a partial outage to the Relay Dash and Account Portal at this time. Our engineers are working to investigate and identify the issue. We apologize for the inconvenience and will continue to update this incident as we know more.
- identified Oct 22, 2024, 10:16 PM UTC
We have identified the cause of the degraded performance and are working to resolve it.
- monitoring Oct 22, 2024, 11:17 PM UTC
A fix has been implemented and we are continuing to monitor Dash performance.
- identified Oct 23, 2024, 03:05 PM UTC
Dash is experiencing degraded performance. We have identified the issue and are working towards a resolution.
- monitoring Oct 23, 2024, 03:49 PM UTC
A fix has been implemented, and we are continuing to monitor Dash's performance.
- resolved Oct 23, 2024, 08:20 PM UTC
This issue has been resolved
Major October 22, 2024 Relay Dash Access Issues 1h 1m Relay Dashboard
Started Oct 22, 2024, 04:37 PM UTC· resolved Oct 22, 2024, 05:39 PM UTC
- investigating Oct 22, 2024, 04:37 PM UTC
We are investigating reports of a partial outage to the Relay Dash and Account Portal at this time. Our engineers are working to investigate and identify the issue. We apologize for the inconvenience and will continue to update this incident as we know more.
- monitoring Oct 22, 2024, 05:08 PM UTC
Our engineers have implemented a fix to resolve the partial outage of the Relay Dash and Account Portal. We have verified this fix was successful and will continue to monitor for any further issues. If you continue to have trouble with your Relay connecting to the network please contact support for assistance.
- resolved Oct 22, 2024, 05:39 PM UTC
At this time, we have not observed or received reports of the issue reoccurring. If you continue to have trouble with accessing Relay Dash or the Account Portal please contact support for assistance. We appreciate your patience and understanding and apologize for the inconvenience.