Relay incident

API and Gateway Outage

Resolved on June 10, 2021, affecting Gateway and Message Bus and 1 more.

resolved Jun 10, 2021, 07:06 PM UTC

Customers seeing error messages connection to API or sending messages into the gateway. We started receiving connection errors at 11:10 AM U.S. Central Time (CT) this morning from our API and gateway that connections were refused. We immediately identified the cause of the issue and found a resolution to the problem. This issue was fix and traffic returned back to normal at around 1:30PM U.S. Central Time (CT). We are continuing to monitor the situation but believe the issue has been fully repaired. We will keep you updated here with the latest updates if anything changes.

Started
Jun 10, 2021, 07:06 PM UTC
Resolved
Jun 10, 2021, 07:06 PM UTC
Duration
–
Detected by Pingoru
Jun 10, 2021, 07:06 PM UTC

Affected components

GatewayMessage BusREST APIAdmin Console

Update timeline

  1. resolved Jun 10, 2021, 07:06 PM UTC

    Customers seeing error messages connection to API or sending messages into the gateway. We started receiving connection errors at 11:10 AM U.S. Central Time (CT) this morning from our API and gateway that connections were refused. We immediately identified the cause of the issue and found a resolution to the problem. This issue was fix and traffic returned back to normal at around 1:30PM U.S. Central Time (CT). We are continuing to monitor the situation but believe the issue has been fully repaired. We will keep you updated here with the latest updates if anything changes.

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