Refiner experienced a minor incident on April 21, 2026, lasting 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 21, 2026, 02:55 PM UTC
We are investigating where an issue where survey pages are not loading for some of our customers.
- identified Apr 21, 2026, 03:12 PM UTC
We've identified the issue and are working on a fix.
- identified Apr 21, 2026, 03:40 PM UTC
We are currently deploying the fix to our production infrastructure. The issue was caused by a misconfigured SCP header that we added today.
- monitoring Apr 21, 2026, 04:22 PM UTC
The fix was deployed and we are monitoring the issue.
- resolved Apr 21, 2026, 04:37 PM UTC
After some further monitoring we are happy to announce that the issue is resolved. We want to express our sincere apologies for the trouble caused by this issue.