Redtail experienced a minor incident on June 26, 2025 affecting Client Services, lasting 23h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Client Services
Update timeline
- investigating Jun 26, 2025, 04:46 PM UTC
We are currently experiencing delays in receiving communications when using Redtail Support to create cases within our support portal. For immediate support, please contact us via chat or call.
- investigating Jun 26, 2025, 05:05 PM UTC
We are currently experiencing delays in receiving email communications to Redtail. For immediate support, please contact us via chat or by phone.
- resolved Jun 27, 2025, 03:58 PM UTC
This incident has been resolved and Redtail is working through delayed requests with priority.