Redtail incident
Redtail Hosted Email Services | Issues Authenticating and Sending/Receiving Email
Redtail experienced a minor incident on July 29, 2024 affecting Redtail Email, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2024, 01:47 PM UTC
Our engineers are aware of any issue impacting some users when attempting to access their mailbox along with sending and receiving emails.
- monitoring Jul 29, 2024, 02:10 PM UTC
Our engineers have identified the issue and have implemented a fix to resolve the issues. Impacted users should start seeing services start to normalize.
- monitoring Jul 29, 2024, 02:42 PM UTC
Our engineers are working to flush deferred mail in the inbound mail queues. At this time, some mail is currently delayed and should drain and clear up over the next couple of hours.
- resolved Jul 29, 2024, 06:10 PM UTC
The issues impacting users earlier today have been remediated and services have return to normal. We sincerely apologize for any negative impact to your day-to-day operations.