Redtail incident

Redtail Hosted Email Services - Mail Client Access Issues

Minor Resolved View vendor source →

Redtail experienced a minor incident on September 9, 2024 affecting Redtail Email, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 01:32 PM UTC
Resolved
Sep 09, 2024, 07:37 PM UTC
Duration
6h 5m
Detected by Pingoru
Sep 09, 2024, 01:32 PM UTC

Affected components

Redtail Email

Update timeline

  1. investigating Sep 09, 2024, 01:32 PM UTC

    Some users may not be able to connect with mobile devices and mail clients at this time. A workaround is available to log in directly through webmail at this time while the issue is being investigated.

  2. monitoring Sep 09, 2024, 02:29 PM UTC

    Our engineers have identified the issue had implemented a fix. We are monitoring services to ensure normal functionality has returned.

  3. resolved Sep 09, 2024, 07:37 PM UTC

    This incident has been resolved.